Angry clients ask FOS to 'shut down' Intrinsic after £3 fee error

The Financial Ombudsman Service (FOS) ordered the firm to pay £100 for the "distress and inconvenience" caused to Mr and Mrs M after the error was made. Mr M's pension was financially disadvantaged by 73p, and Mrs M's by £2.32 because of the fees taken by Instrinsic.  Following the couple's initial complaint to Intrinsic, the firm acknowledged it had made a mistake and agreed the fees should not have been taken. It offered to pay them £100 by way of apology and said it would liaise with the couple's pension provider to ensure the value of their pensions hadn't been negatively affected...