The need for speed

Service is the buzzword being bandied around the protection market at the moment. Advisers are constantly complaining about the turnaround times of getting protection policies on the books, while providers bemoan the length of time it takes to get hold of a doctor's report. While everyone points the finger at someone else, some providers do need to pull their socks up if they are to stay in favour with the intermediary community. For advisers choosing between product providers with only a slight difference in benefits and a couple of pounds in price, the deciding factor will always be ser...