Will FOS ruling mark a shift?

Last month, former policyholder, Juliet Ignatiev, whose deceased husband's life cover claim was turned down in 2004, ended up receiving a full payout (plus interest) after the Financial Ombudsman Service (FOS) ruled in her favour, and demanded that Scottish Widows should cough up. While cases being overturned in a policyholder's favour are nothing new, this instance was different as the ruling represented one of the biggest victories by an individual against a provider on a disputed insurance claim, with £295,689 being paid out. There have been other life cases where the FOS has made recom...