Following 2016 thematic review
The Pensions Ombudsman has ordered Abbey Life to pay almost £10,000 to a scheme member for failing to inform her that she had a guaranteed annuity rate (GAR).
An IFA is fighting to get a client's money back after Abbey Life automatically annuitised their pension pot without their knowledge.
Personal Touch Insurance has come up with a novel way to encourage new members into the network and launched an initiative to hold a series of reunions for former direct sales force colleagues.