customer service
Wrap/platforms
Clarity of costs and customers' interests must be priorities
30 June 2016
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2 min read
Regulation
The Financial Conduct Authority (FCA) helpline has failed to achieve its voluntary targets for servicing enquiries from firms after being hit by increased demand for help with consumer credit and AIFMD.
21 May 2015
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Regulation
Fears pension providers will struggle under huge inflows of customer requests come 6 April are "well-founded" as too little has been done to address communication processes, according to PwC.
05 April 2015
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TCF
IFAs have claimed providers of individual protection products consistently fail to meet their expectations in dealing with existing business, Defaqto said.
15 November 2011
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Regulation
"Doing the right thing" has emerged as the most important value among Financial Ombudsman Service (FOS) staff as part of an ongoing review.
28 March 2011
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uncategorised
An IFA has blasted James Hay for making 'schoolboy errors' when calculating a SIPP customer's pension benefits.
23 March 2011
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