FOS

Closed book consolidator Phoenix Group has appointed a new chairman to succeed former Financial Services Authority chairman Sir Howard Davies.

A recent rule change preventing the Financial Ombudsman Service (FOS) from dismissing complaints about investment performance outright will have little impact on the industry, according to lawyers and the FOS.

The Financial Ombudsman Service (FOS) has warned it will demand compensation awards from businesses for non-financial errors if they are deemed to have failed vulnerable clients by "rigidly applying rules".

Almost half of advisers believe the Financial Ombudsman Service (FOS) is unfair when adjudicating on advice cases, research suggests.

The Financial Ombudsman Service (FOS) has upheld a complaint against Sesame about unsuitable annuity advice, but refused to side with the complainant about the redress due.

The Financial Ombudsman Service (FOS) has denied an IFA's claim a client who invested her pension into Harlequin property "would have found an alternative adviser if they had not acted".

Complaints about annuities are continuing to rise more than a year after the Chancellor announced a reform of the retirement income market, according to the latest figures from the Financial Ombudsman Service (FOS).

Phoenix Life has been ordered to pay an adviser redress after the Financial Ombudsman Service (FOS) found it had not responded quickly enough to his complaint.

Professional Adviser calls for evidence of inconsistency

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