FOS

A man pretending to be from the Financial Conduct Authority (FCA) is cold calling people in an attempt to defraud them, the regulator has warned.

A retiree's complaint against Friends Life over its failure to pay his annuities on time for a decade has been rejected by the Financial Ombudsman Service (FOS), despite FOS and Friends admitting the delays are poor customer service.

A law firm has launched a complaint investigation service for advisers to help them head off grievances before they reach the Financial Ombudsman Service (FOS).

Advisers and investors face further uncertainty over their fate as the Financial Services Compensation Scheme (FSCS) has once again delayed a ruling on advisers' liability for investment losses in overseas property scheme Arck.

The Financial Ombudsman Service (FOS) has ruled in favour of four complainants who separately claimed they were given unsuitable advice to transfer their personal pensions to new plans permitting investment in overseas property.

Three systems advisers could use

The adviser who records all client encounters

A wealth manager has entered liquidation because it is unable to pay back clients to whom it mis-sold investments, leaving Financial Services Compensation Scheme (FSCS) levy payers to pick up the bill.

Financial Conduct Authority (FCA) chief executive Martin Wheatley has called on firms to do more to support vulnerable customers, saying their mistakes made difficult situations worse "too many times".

An exasperated Friends Life pension customer is taking his case to the Financial Ombudsman Service (FOS) after what he said is a decade of poor service from the life company.