FOS

Complaints on pensions and investments escape top five FOS problems

Pensions

Complaints on pensions and investments escape top five FOS problems

The ombudsman has released its latest complaints data analysis

clock 14 June 2023 • 1 min read
FOS upheld majority of 2022/23 complaints around advice suitability

Your profession

FOS upheld majority of 2022/23 complaints around advice suitability

Defined benefit pension transfers the most complained about action

clock 14 June 2023 • 1 min read
Regulators align priorities ahead of Consumer Duty

Consumer Duty

Regulators align priorities ahead of Consumer Duty

FCA and FOS get ducks in a row before new principle introduced

clock 19 April 2023 • 2 min read
FOS confirms temporary change to business-specific complaints data

Regulation

FOS confirms temporary change to business-specific complaints data

Changes designed to incentivise firms to settle proactively

clock 03 April 2023 • 2 min read
FOS confirms proposed levy and case fee freezes for 2023/24

Your profession

FOS confirms proposed levy and case fee freezes for 2023/24

Ombudsman releases plans and budget for the next 12 months

clock 31 March 2023 • 3 min read
TPO orders AJ Bell to compensate client after £10k transfer error

Regulation

TPO orders AJ Bell to compensate client after £10k transfer error

Client had requested a full cash transfer from Nucleus to AJ Bell

clock 22 March 2023 • 2 min read
FOS consults on changes to business-specific complaints data

Regulation

FOS consults on changes to business-specific complaints data

Proposals designed to incentivise firms to settle proactively

clock 06 March 2023 • 2 min read
True Potential: Inside its five upheld FOS cases relating to British Steel

Pensions

True Potential: Inside its five upheld FOS cases relating to British Steel

A look into the complaints made last year, all of which were upheld

clock 21 February 2023 • 3 min read
FOS complaints show 65% uphold rate on DB transfer cases

Pensions

FOS complaints show 65% uphold rate on DB transfer cases

General uphold rate of more than one third on personal pensions cases

clock 15 February 2023 • 1 min read
FOS freezes levy and case fees as firms face cost pressures

Regulation

FOS freezes levy and case fees as firms face cost pressures

Compulsory jurisdiction levy frozen at £106m

clock 16 December 2022 • 2 min read
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