FOS

FOS data: Phoenix Group makes 129 offers to settle consumer complaints

Your Business

FOS data: Phoenix Group makes 129 offers to settle consumer complaints

Totalling around £47,000

clock 24 May 2022 • 2 min read
SJP to compensate client for delayed withdrawal of loan trust fund

Your profession

SJP to compensate client for delayed withdrawal of loan trust fund

Price rose during the delay period

clock 20 April 2022 • 2 min read
FOS data: ReAssure tops decumulation life & pensions complaints list

Your Business

FOS data: ReAssure tops decumulation life & pensions complaints list

More than 300 new cases in second half of 2021

clock 13 April 2022 • 1 min read
FOS sets £291m budget for 2022/23 for transformation

Regulation

FOS sets £291m budget for 2022/23 for transformation

Improving productivity and customer satisfaction

clock 30 March 2022 • 4 min read
FOS compensation limit increasing to £375,000 on 1 April

Regulation

FOS compensation limit increasing to £375,000 on 1 April

Current limit £350k

clock 21 March 2022 • 3 min read
FOS launches action plan to improve customer service

Regulation

FOS launches action plan to improve customer service

'This is just the beginning'

clock 02 December 2021 • 3 min read
FOS pension and investment complaints 'significantly' higher in 2020/21

Regulation

FOS pension and investment complaints 'significantly' higher in 2020/21

'Life-changing sums of money'

clock 10 November 2021 • 2 min read
Vince Smith-Hughes: FOS decisions - what can we learn?

Regulation

Vince Smith-Hughes: FOS decisions - what can we learn?

Perfect hindsight

clock 08 November 2021 • 9 min read
Adviser to compensate widow after failing to refund advice fees

Regulation

Adviser to compensate widow after failing to refund advice fees

Two years' of fees

clock 19 October 2021 • 2 min read
Ombudsman sides with SJP as client complains of £150k drop during pandemic volatility

Regulation

Ombudsman sides with SJP as client complains of £150k drop during pandemic volatility

£500 awarded for distress

clock 04 October 2021 • 3 min read
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