Consumer Duty

Nurturing trust and loyalty: The fourth pillar of Consumer Duty

Consumer Duty

Nurturing trust and loyalty: The fourth pillar of Consumer Duty

Need to foresee and mitigate potential harm is paramount

clock 08 December 2023 • 4 min read
'Targeted, intrusive and assertive': The FCA's new pro-active approach

Regulation

'Targeted, intrusive and assertive': The FCA's new pro-active approach

Latest Dear CEO letter from regulator speaks volumes

clock 04 December 2023 • 4 min read
Could Consumer Duty push asset managers out of UK retail market?

Consumer Duty

Could Consumer Duty push asset managers out of UK retail market?

Compliance will weigh more on those with global businesses and offerings

clock 01 December 2023 • 10 min read
Client communication: No room for one-size-fits-all under third pillar

Consumer Duty

Client communication: No room for one-size-fits-all under third pillar

Consumer Duty’s third pillar is a game-changer for client comms

clock 21 November 2023 • 4 min read
Consumer Duty has not helped less wealthy clients, industry agrees

Consumer Duty

Consumer Duty has not helped less wealthy clients, industry agrees

The industry says it has not helped moderately wealthy access advice

clock 10 November 2023 • 1 min read
Consumer Duty fair value prompts advisers to change fee structures

Consumer Duty

Consumer Duty fair value prompts advisers to change fee structures

More than a third (37%) of advice firms have changed fee structures

clock 09 November 2023 • 2 min read
Harnessing AI tools to support Consumer Duty and advice

Consumer Duty

Harnessing AI tools to support Consumer Duty and advice

AI can help deliver deeper client understanding

clock 08 November 2023 • 6 min read
Consumer Duty: How can we better assess client vulnerability?

Consumer Duty

Consumer Duty: How can we better assess client vulnerability?

Advisers need a more consistent means to assess vulnerability

clock 17 October 2023 • 3 min read
Where is the line drawn for advisers servicing the vulnerable?

Consumer Duty

Where is the line drawn for advisers servicing the vulnerable?

We need a better framework in place around vulnerability

clock 17 October 2023 • 4 min read
Financial advisers' crucial Consumer Duty second pillar role

Consumer Duty

Financial advisers' crucial Consumer Duty second pillar role

Price and value: Helping clients navigate the financial maze

clock 10 October 2023 • 4 min read