Consumer Duty Hub

SJP now piloting two VR empathy and vulnerability face-to-face sessions

‘We actually need to understand one another better’

Highest usage ever in February as Consumer Duty becomes new normal

'Move away from prescriptive rules, beloved of compliance consultants’

Advisers might need to consider different solutions

This is a step change but, what if you're not in control?

Regulatory pressures propel surge in consolidation in financial advice sector

Concerns raised over the narrow target market of the new offering

‘They have the opportunity to engage with clients on a flexible basis’

Advisers are more confident to make switches to improve client experience

‘It is at the heart of advice, yet I don’t see firms talk about it clear enough’

‘You can expect the regulator to take robust action where needed’

Regulator’s Lucy Castledine reflects on Consumer Duty six months in