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Consumer Duty Hub

Professional Adviser’s Consumer Duty Hub is your home for the latest news, analysis, and expert opinion on how The Financial Conduct Authority’s (FCA) Consumer Duty will impact advisers and their businesses.

This is where you can find all the updates on what to expect as each deadline approaches, and how you can best prepare your firm to align with the watchdog’s new rules.

Model Office launches adviser AI chatbot to support firms

Model Office launches adviser AI chatbot to support firms

Your Business

Isabel Baxter

22 January 2024 • 1 min read

Nurturing trust and loyalty: The fourth pillar of Consumer Duty

Consumer Duty

Nurturing trust and loyalty: The fourth pillar of Consumer Duty

Need to foresee and mitigate potential harm is paramount

08 December 2023 • 4 min read

'Targeted, intrusive and assertive': The FCA's new pro-active approach

Regulation

'Targeted, intrusive and assertive': The FCA's new pro-active approach

Latest Dear CEO letter from regulator speaks volumes

04 December 2023 • 4 min read

Could Consumer Duty push asset managers out of UK retail market?

Consumer Duty

Could Consumer Duty push asset managers out of UK retail market?

Compliance will weigh more on those with global businesses and offerings

01 December 2023 • 10 min read

Advisers struggle to measure full fair value requirements

Your Business

Advisers struggle to measure full fair value requirements

‘Demonstrating value is the thing that most businesses are struggling with’

30 November 2023 • 1 min read

Advice firms worry they do not have 'rigorous' compliance support

Your Business

Advice firms worry they do not have 'rigorous' compliance support

One in two are now concerned with Consumer Duty in mind

23 November 2023 • 3 min read

Client communication: No room for one-size-fits-all under third pillar

Consumer Duty

Client communication: No room for one-size-fits-all under third pillar

Consumer Duty’s third pillar is a game-changer for client comms

21 November 2023 • 4 min read

Consumer Duty has not helped less wealthy clients, industry agrees

Consumer Duty

Consumer Duty has not helped less wealthy clients, industry agrees

The industry says it has not helped moderately wealthy access advice

10 November 2023 • 1 min read

Consumer Duty fair value prompts advisers to change fee structures

Consumer Duty

Consumer Duty fair value prompts advisers to change fee structures

More than a third (37%) of advice firms have changed fee structures

09 November 2023 • 2 min read

Harnessing AI tools to support Consumer Duty and advice

Consumer Duty

Harnessing AI tools to support Consumer Duty and advice

AI can help deliver deeper client understanding

08 November 2023 • 6 min read

Consumer Duty: How can we better assess client vulnerability?

Consumer Duty

Consumer Duty: How can we better assess client vulnerability?

Advisers need a more consistent means to assess vulnerability

17 October 2023 • 3 min read

Where is the line drawn for advisers servicing the vulnerable?

Consumer Duty

Where is the line drawn for advisers servicing the vulnerable?

We need a better framework in place around vulnerability

17 October 2023 • 4 min read

Financial advisers' crucial Consumer Duty second pillar role

Consumer Duty

Financial advisers' crucial Consumer Duty second pillar role

Price and value: Helping clients navigate the financial maze

10 October 2023 • 4 min read

Active duty: Remember it's consumer not customer support

Consumer Duty

Active duty: Remember it's consumer not customer support

Taking an in depth look at the consumer support pillar in context

09 October 2023 • 4 min read

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