Playing fair

Like a distant summer thunderstorm, the Financial Services Authority's (FSA) treating customers fairly (TCF) initiative has been rumbling in the background, without actually threatening more than a passing shower. However, as the clouds begin to gather on the horizon, there will be more for the protection market to worry about as we get into the tempestuous autumn and winter seasons. By its own admission, the FSA has spent a good deal of time collecting information on the practicalities of TCF - how the industry should conduct itself in relation to its customers, and where improvements ca...