ABI publishes good practice on pension maturities

The Statement sets practical standards for providing consumers with accurate, user-friendly information and says consumer materials should conform to the following principles as far as possible: The overall aim should be to give consumers timely, accurate and consistent information that can be easily understood; All consumer materials should be expressed in plain, consistent English; Guidance on how to seek further help will be clear and simple; Consumer communications should be personalised and expressed, wherever appropriate, in the second person; and All correspondence before ...