Pensions industry needs 'serious' work - ABI

In the Customer Impact Panel Report 2006/7, ABI director general Stephen Haddrill says one step to improve customer communication will be to develop a risk disclosure model for customers. He says the association will launch the model in the next year but does not know what form it will take. He says: “We have to do better than a traffic light system. Every customer has their own situation to consider. "We could say a cash-based system is safe but in an inflationary environment it isn’t. A traffic light approach doesn’t answer all the questions.” The ABI recommends the industry sets mor...