Bosses hit out over lack of support during AE set up

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Large employers have criticised the government, pensions industry and payroll providers for the level of support available in setting up auto-enrolment (AE).

The Department for Work and Pensions (DWP) has published qualitative research from interviews with 50 early-staging employers, who enrolled staff between September 2012 and April 2013. It found data and systems compatibility proved a significant burden for companies in terms of both resources and costs. The report said: "Where employers had outsourced the development of new data systems to an external provider, they often highlighted the amount of effort they had needed to put in themselves, in order to arrive at a final product. "Some of those with the earliest staging dates compl...

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