Aegon to finish compensating Cofunds re-platforming clients this week

'Work still to be done on platform'

Tom Ellis
clock • 2 min read

Aegon has almost compensated all the Cofunds clients who suffered trading delays and were left out of pocket as a result of its re-platforming move.

In September, Aegon began the process of finding out which Cofunds clients experienced delays in their trading requests around the platform's technology migration. It said it would put clients back in the position they should be in if not for the trading delays and also promised to pay a "£25 gesture of goodwill" to those who were "adversely affected" by the re-platforming move. At the time Aegon said the compensation process "should be finished by the end of the year" and that each client situation "will be considered individually". An Aegon spokesperson said: "Compensation for cu...

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