AI-based vulnerable customer identification tool launches

Offering comes ahead of Consumer Duty introduction in a few months

Jaskeet Briah
clock • 1 min read

Mortgage and insurance network Stonebridge has unveiled a new functionality to help advisers and appointed representative (AR) firms identify vulnerable customers, in line with Consumer Duty requirements.

The new functionality, based on artificial intelligence (AI) has been added to Stonebridge's wholly-owned Revolution system ahead of the implementation of the Consumer Duty guidelines on 31 July. Working as a series of prompts for advisers to follow, Revolution will identify potential vulnerable customers through the answers they provide at the fact-find stage, the network stated. Revolution will also question whether advisers have considered the indicator of potential vulnerability, prompting advisers to record whether the customer's circumstances make them more vulnerable to harm an...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

Partner Insight: Leveraging AI to Revolutionise compliance and Conduct File Checks

Partner Insight: Leveraging AI to Revolutionise compliance and Conduct File Checks

Robert Jones, head of business development at BAT Software discusses overcoming data compliance concerns with industry-specific AI tools

BAT Software
clock 21 August 2024 • 3 min read
Timeline has the most innovative technology, industry says

Timeline has the most innovative technology, industry says

Advisers, business owners and paraplanners share their thoughts

Isabel Baxter
clock 17 June 2024 • 1 min read
New industry group launches with aim to reform LoA processes

New industry group launches with aim to reform LoA processes

Group formed by pensions technology specialist The Pensions Lab

Isabel Baxter
clock 14 June 2024 • 2 min read