Advisers have changed servicing approach since Consumer Duty

The findings from the firm's biannual adviser survey, where 528 respondents were questioned about the impact of Consumer Duty on their business, also showed 43% have changed their approach when dealing with vulnerable customers. Other changes included that 27% of advisers said they have increased the frequency of client feedback requests, while 15% have reduced the number of clients on their books and 13% have changed investment approach. Meanwhile, 13% said their firm had changed nothing because of Consumer Duty. When asked to what extent they felt Consumer Duty had met its intend...