Mark Loosmore: Are you being served (efficiently)?

Over the last couple of months, a number of surveys have focused on the advice gap in the UK and explored some of the ways in which the financial services industry might go about addressing it. For me, many of the results suggest one answer might be found by opening up access to the professional services of advisers through technology-driven automation. The most recent piece of research, from OpenMoney, suggested that as many as 5.8 million people would be willing to pay for advice if it cost less. This section of the population constitutes what OpenMoney calls the "affordable advice gap...