Consumer Duty

Professional Adviser analyses what Consumer Duty means for MPS

SJP now piloting two VR empathy and vulnerability face-to-face sessions

‘We actually need to understand one another better’

Highest usage ever in February as Consumer Duty becomes new normal

'Move away from prescriptive rules, beloved of compliance consultants’

Advisers might need to consider different solutions

This is a step change but, what if you're not in control?

Concerns raised over the narrow target market of the new offering

‘They have the opportunity to engage with clients on a flexible basis’

Advisers are more confident to make switches to improve client experience