Consumer Duty

Consumer Duty states consumer biases must not be exploited

'Maybe this is what a black belt in bureaucracy looks like'

Compliance clinic launched to offer guidance around the regulation

Professional Adviser analyses what Consumer Duty means for MPS

SJP now piloting two VR empathy and vulnerability face-to-face sessions

‘We actually need to understand one another better’

Highest usage ever in February as Consumer Duty becomes new normal

'Move away from prescriptive rules, beloved of compliance consultants’

Advisers might need to consider different solutions

This is a step change but, what if you're not in control?