Delays in the in specie re-registration of SIPPs could lead to consumer detriment and is an issue the industry needs to address, says Paul Pettitt.
Technology and industry collaboration is now essential to ensure advisers can meet client expectations for fast and efficient service, says Paul Pettitt
Standard Life has become one of the first providers to begin moving its transfer process entirely online.
Origo, the eCommerce standards and services body for the financial services industry, has announced Cofunds, Fidelity, AJ Bell and Suffolk Life have jointed its pension transfer service.
Transferring clients' assets between organisations can be a major headache - often time consuming, frequently frustrating and possibly uneconomic.
Paul Pettitt, managing director of Origo, explains the basics of electronic servicing.
Paul Pettitt, managing director of Origo, says investing in technology is critical to survival in the market.
A new tool has been launched to help advisers find out how eServices could help them streamline their businesses.
Scottish Life has cut open market option (OMO) waiting times for clients from an average of 11 days to 8.1 days using Origo's Options software.
Pension transfer times continued to increase in the third quarter of 2009, according to figures from Origo.