TCF

'The phrase now seems almost inescapable'

What happened when this adviser's unprofitable clients called his pay-or-leave bluff?

Why client-centric TCF culture should be at the heart of every firm

Are strict covenants unfair on clients?

The court case we all thought was a victory for the client

Three's a charm: Why firms are failing on financial promotions

One adviser's story coaxing clients to fees

The chair of the Financial Services Consumer Panel (FSCP) has offered harsh criticism of firms' efforts to improve how they deal with clients, saying she doesn't believe most have embraced the idea of treating customers fairly.

Bank of Scotland has been unfairly double billing customers who fell behind on their mortgages, a High Court judge in Belfast has ruled.

A former appointed representative of Financial Ltd, the network banned this week from recruiting new advisers in a landmark ruling, has spoken exclusively to Professional Adviser about what he found during his time at the firm...