Octopus CEO: 'The industry remains untrustworthy'

"You normally think about money around a life event," Rogerson told PA. "That life event might be going to university, getting married, having children, retiring, a loved one dying, or getting divorced. "These are all big life events that bring financial services products into context, and that is not the way the industry has thought about things." The industry tends to think about investment products, according to Rogerson. "We talk about investment products and their performance, macroeconomics and geopolitical events – things that the average customer finds difficult to understa...