Considering client emotions: Dealing with post-Budget anxiety

Advisers need to understand client emotions during 'turbulent times'

Isabel Baxter
clock • 4 min read

When dealing with client emotions and anxiety post-Budget, financial advisers must cultivate empathy and approach conversations with care, according to emotional intelligence expert James Woodfall.

In the wake of recent Budget announcements, it could be argued that a cloud of uncertainty and anxiety loomed over everyone, but especially business owners and the self-employed. Leading up to chancellor Rachel Reeves' speech, discussions were rife with speculation about potential changes to key financial reliefs, such as business asset disposal relief and adjustments to capital gains tax (CGT) which proved to come to light. In the announcement, the lower rate of CGT was raised from 10% to 18% and the higher rate was raised from 20% to 24%. Some would argue the atmosphere of negativit...

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