Web tool aims to help TCF compliance

An online training tool designed to help advisers comply with the Financial Services Authority's (FSA) Treating Customers Fairly (TCF) principles is being developed in a joint initiative between the Institute of Financial Services (ifs) and Absolutely Training (ATL). The Competence Maintenance Tool (CMT) will combine theory with practice. Modules will be presented as real-life scenarios and include client communication, feedback handling and preparing for the FSA's risk assessment process, Arrow. According to the ifs, there has already been interest in the communicating with clients modu...