HSBC encouraged bank staff to refer customers to the Nursing Home Fees Agency (NHFA), according to an alleged training video.
The bank was fined a record £10.5m in December for mis-selling investment bonds to elderly customers. A statement released by HSBC at the time claimed the NHFA advisers were separately authorised and advised only "a small number of customers on structuring their finances to meet ongoing care costs". However, the video, seen by IFAonline and allegedly sent to HSBC branch staff after the bank purchased NHFA in 2005, appears to show how to refer children of elderly clients to the care home specialist. In the video, the then-general manger of Premier and Wealth Irene Dorner - now CEO o...
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