Consumer Duty

Adviser argues for TPR/FCA merger after Consumer Duty 'failure'

Consumer Duty

Adviser argues for TPR/FCA merger after Consumer Duty 'failure'

Karen Ritchie wonders if The Pensions Regulator has ‘had its day’

clock 12 December 2023 • 3 min read
Nurturing trust and loyalty: The fourth pillar of Consumer Duty

Consumer Duty

Nurturing trust and loyalty: The fourth pillar of Consumer Duty

Need to foresee and mitigate potential harm is paramount

clock 08 December 2023 • 4 min read
'Targeted, intrusive and assertive': The FCA's new pro-active approach

Regulation

'Targeted, intrusive and assertive': The FCA's new pro-active approach

Latest Dear CEO letter from regulator speaks volumes

clock 04 December 2023 • 4 min read
Advisers struggle to measure full fair value requirements

Your Business

Advisers struggle to measure full fair value requirements

‘Demonstrating value is the thing that most businesses are struggling with’

clock 30 November 2023 • 1 min read
Advice firms worry they do not have 'rigorous' compliance support

Your Business

Advice firms worry they do not have 'rigorous' compliance support

One in two are now concerned with Consumer Duty in mind

clock 23 November 2023 • 3 min read
Client communication: No room for one-size-fits-all under third pillar

Consumer Duty

Client communication: No room for one-size-fits-all under third pillar

Consumer Duty’s third pillar is a game-changer for client comms

clock 21 November 2023 • 4 min read
Consumer Duty has not helped less wealthy clients, industry agrees

Consumer Duty

Consumer Duty has not helped less wealthy clients, industry agrees

The industry says it has not helped moderately wealthy access advice

clock 10 November 2023 • 1 min read
Consumer Duty fair value prompts advisers to change fee structures

Consumer Duty

Consumer Duty fair value prompts advisers to change fee structures

More than a third (37%) of advice firms have changed fee structures

clock 09 November 2023 • 2 min read
Consumer Duty: How can we better assess client vulnerability?

Consumer Duty

Consumer Duty: How can we better assess client vulnerability?

Advisers need a more consistent means to assess vulnerability

clock 17 October 2023 • 3 min read
Active duty: Remember it's consumer not customer support

Consumer Duty

Active duty: Remember it's consumer not customer support

Taking an in depth look at the consumer support pillar in context

clock 09 October 2023 • 4 min read