Consumer Duty

The bottom line for boards

Consumer Duty review found inconsistent governance and oversight

How can you improve data quality?

'Good quality annuity files tend to have one thing in common: robust fact‑finding'

Publishes good practice review

One year partnership

Treatment of vulnerable clients still an area of improvement for firms

Shares fell nearly 20% in a day last month

Individuals holding legacy products receiving poorer value, regulator finds

To create a clearer boundary between advised and non-advised sales