Consumer Duty

'Under Consumer Duty, fair is the standard'

Making technology work better

FCA urges firms to treat all recipients of targeted support as retail customers

Dynamic Planner research finds

'This is an industry systematically delivering poor outcomes'

Only one in the sector since Consumer Duty came into force

'MPS growth has been profound in the last decade'

Consumer Duty Alliance CEO joins PA to shed light on the FCA’s vulnerable customer findings

Many firms had taken positive action but ‘areas for improvement remain’

Target market an expected focus as propositions have ‘questions to answer’