Consumer Duty

‘If you’ve got concerns, you need to take some action’

A shift from acquisition strategy to integration capability

Financial advice firms ‘lack a clear service strategy for bereaved clients'

Review to focus on platforms, advisers and wealth managers

Closed 265 whistleblowing cases between January and March

Clients willing to pay more but expect tangible service upgrades

‘It has enabled us to really think about what’s needed’

Consumer Duty aligned adviser benchmark based on a data set and behavioural model

What to consider when designing an ongoing review service

Pensions industry ‘well off the pace’ on vulnerability