Consumer Duty

Consumer Duty Alliance CEO joins PA to shed light on the FCA’s vulnerable customer findings

Many firms had taken positive action but ‘areas for improvement remain’

Target market an expected focus as propositions have ‘questions to answer’

No longer a requirement from today

Regulator looks to 'end duplication'

Firms called to be ‘more aggressive’ in their innovation

Helping advisers meet Consumer Duty demands

Concerns raised over the role being axed too soon

Gaps, Price and Value, CIP/CRP

38% have already made model switches with more likely to follow