Lloyds Banking Group, the UK's largest bank, said its customer complaints rose by 14% in the second half of 2010.
Poor knowledge of the system of lasting powers of attorney (LPA) has left many pensioners seeking long-term care facing delays and other problems, solicitors say.
Northern Rock will begin seeking out potential bidders today in the first tentative steps towards returning bailed-out banks to private ownership.
Eric Daniels, chief executive of Lloyds Banking Group, says banks do not need breaking up and are ‘enormously competitive'.
European finance ministers and the International Monetary Fund have agreed a €85bn (£72bn) bail-out for Ireland in an effort to calm market fears of a new banking crisis.
Payment Protection Insurance continues to top the financial Ombudsman's product complaints list, attracting 11% more claims in the three months to 30 September versus the previous quarter.
The Lloyds Banking Group has named the boss of Santander's UK operations António Horta-Osório as its new CEO, replacing Eric Daniels.
The FTSE had climbed significantly by lunchtime after positive results from a number of major companies.
Between 2000 and 2009 Britons collectively saved £384bn into pension funds and life insurance products, according to research from Lloyds TSB and the ONS.
Eric Daniels, group chief executive of Lloyds Banking Group, has announced his retirement, giving the organisation one year to find a successor.