TCF

Mortgage brokers have been warned put TCF first, even when business conditions are tough.

Axa's Graham Harvey asks if proposals to 'read-across' the RDR to protection risk demeaning the treating customers fairly (TCF) principles...

Small SIPP operators should not be forced to bear responsibility for the quality of advice given on any business they administer, Christine Hallett says.

I caught the tail end of the last episode of this series of Dragons' Den.

Financial services companies have lived with TCF for a while. Alistair Sclare considers whether it has been worth the pain of implementation.

Clive Norman, an independent mortgage adviser at Sovereign Financial Planning in Eastbourne, is calling for the industry to support a petition posted on the No 10 Downing Street website demanding the Government intervenes to outlaw dual-pricing.

It never fails to surprise me just how hard it is to ensure customers understand exactly what they've bought.

Royal Liver supports customer segmentation

At progress from Royal Liver, we recently launched a campaign encouraging IFAs to adopt a customer segmentation approach. It was based on a piece of research we did on our own database with some quite insightful results.

The FSA has taken its first enforcement action against a small adviser firm arising from a treating customers fairly (TCF) visit.