customer service

Suffolk Life was awarded Investor in Customers (IIC) accreditation for the second time today.

Bupa has ranked the worst provider for handling telephone calls and tracking new business in a customer service poll by IFA network Sesame.

Axa gives IFAs the worst provider customer service, according to a survey by IFA support services firm Sesame.

The life and pensions industry must pay "serious attention" to customer communication and developing its products and services, a damning ABI reports claims today.

Complaints to the Pensions Advisory Service (TPAS) about poor administration in personal pension arrangements have risen by 43% in the last year, according to its annual report. Administration complaints accounted for more than 30% of the total complaints...

A rising tide of SIPP business is leaving administrators struggling to cope, according to Suffolk Life's John Moret.

UK financial institutions need to make "significant progress" to properly focus around their customer's needs, according to a study.

Pension Simplification could leave the pensions industry facing a £100m customer service bill, answering questions from IFAs and customers about the A-day changes, claims software company Transversal.

IFAonline has been inundated with responses to the ABI report on customer service, a selection of which were posted today while a new batch will be posted tomorrow.